We appreciate your interest in our sauna. We are committed to providing superior customer service and satisfaction. Our policy on refunds is as follows:
- If the cancellation is made online 24 hours after the deposit has been paid and more than 72 hours before the reservation time, there will be no cancellation or administrative fees.
- A $25 administrative fee will be assessed if you cancel or reschedule your reservation more than 72 hours after the deposit has been paid but more than 72 hours before the reservation time.
- The deposit will not be refunded if you cancel your reservation less than 72 hours in advance or if you do not show up for your reservation.
- We recognize that unforeseen circumstances may arise, and we will do our best to accommodate any cancellations or changes. Please note that all cancellations and modifications must be made online via our website.